#2022 Temperature Sensor Recall Information

Last Updated: December 21, 2022



Name of Product: Jacuzzi® Hot Tubs

Hazard: The temperature sensor can relay incorrect water temperatures, causing the water to be hotter than the set temperature, posing injury (heat stroke) and thermal burn hazards.

Affected spas contain other inbuilt mechanisms to test temperature and which control the maximum temperature which the spa water can reach. Those inbuilt mechanisms are not affected by the issue that is the subject of this recall action.

Remedy: Repair - Consumers should use an accurate external thermometer to confirm the water temperature to be no higher than 40 degrees C, prior to entering the hot tub to prevent injuries and burns. Consumers should not enter the recalled hot tubs if the external thermometer temperature reads higher than 40 degrees.

Spa World Australia Pty Ltd will replace the current temperature sensor with a new temperature sensor on site at no cost to the consumer.

Contact SPA WORLD PTY LTD, by emailing tempsensor@spaworld.com.au or calling 1300 037 235 to schedule a free repair. Spa World Pty Ltd are contacting all known purchasers directly.

Consumer Contact: Spa World Spas at 1300 037 235 from 10 a.m. to 4 p.m. AET Monday through Friday, email at tempsensor@spaworld.com.au.

Number of Impacted Units: 353

Incidents/Injuries: Globally, 185 reports of inaccurate temperature readings have been recieved. No injuries have been reported.

Sold at: Spa World and Pool and Spa World Tasmania.

Importer: Spa World Australia Pty Ltd - ABN: 94 141 609 663 46 Topham Road, Smeaton Grange, NSW 2567, Australia

Manufactured in: Mexico

Description: This recall involves Jacuzzi J-200, J-300, J-400, and J-500 collection hot tubs manufactured between July 29, 2021, and Feb 9, 2022. The model number and serial number are engraved into a silver plate in the equipment bay of the hot tub.

To identify hot tubs with the recalled sensor, the serial number can be entered into the lookup field below. The location of the model number and serial number are inside the equipment bay of the hot tub.

If your spa is affected, please contact Spa World by calling 1300 037 235 from 10 a.m. to 4 p.m. AET Monday through Friday or email to tempsensor@spaworld.com.au instead of using the contact details displayed after the you have clicked the next button.


J-400™ Series

J-300™ Series

J-200™ Series